1. Information We Collect
Depending on how the service is used, we may collect information such as:
- Name
- Email address
- Phone number
- Account information
- Business information
- Communication preferences
- Messages and communication metadata
- Login and security information
- Technical information such as IP address, browser type, and device information
We only collect information that is reasonably necessary to operate, secure, maintain, and improve our services.
2. How We Use Information
Information may be used to:
- Create and manage user accounts
- Provide our SaaS services
- Authenticate users
- Send account and security notifications
- Send transactional communications
- Provide customer support
- Prevent abuse, fraud, and unauthorized access
- Maintain service security
- Improve platform functionality
- Meet applicable legal and regulatory requirements
3. SMS, WhatsApp, and Voice Communications
Medly System may use third-party communications providers, including Twilio, to provide SMS, WhatsApp, or voice functionality.
Phone numbers and related communication information may be processed by these providers only as necessary to deliver the requested communication services.
We do not sell phone numbers or communication data to advertisers. We do not use customer communication data for unauthorized marketing.
4. Consent
Where consent is required, users must voluntarily provide their phone number and agree to receive the applicable communications.
Consent to receive communications is not transferred or sold to third parties for their independent marketing purposes.
5. Opt-Out
Where applicable, users can stop receiving non-essential SMS communications by following the opt-out instructions contained in the message.
Users may also contact [email protected] to request changes to their communication preferences.
6. Information Sharing
We may share information with trusted service providers only when necessary to operate the platform. These providers may include:
- Cloud infrastructure providers
- Communications providers
- Authentication providers
- Security providers
- Payment providers
- Technical service providers
Such providers are authorized to process information only as necessary to provide their services.
7. Data Security
We use reasonable technical and organizational safeguards designed to protect information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
No system can guarantee absolute security, but we continuously work to maintain appropriate safeguards.
8. Data Retention
Personal information is retained only for as long as reasonably necessary for:
- Providing our services
- Maintaining security
- Resolving disputes
- Enforcing agreements
- Complying with applicable laws
9. User Rights
Depending on applicable law, users may request access to, correction of, or deletion of certain personal information.
Requests may be submitted to [email protected].
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be published on this website with an updated revision date.
11. Contact
For privacy-related questions:
Medly System
Operated by Housen Swaed
Israel
[email protected]